ABOUT ORDERS AND CANCELLATIONS
We have strictly stated that “we have no cancellation policy. orders cannot be canceled if at all they are placed mistakenly by the buyer or for any other reason. Orders by minors should be placed under the guidance of parents/guardians. Orders placed at our Website cannot be canceled under any circumstances. If at all a minor places an order without informing their parents/guardian, the circumstances will be handled by the minor and parents/guardian of the minor, cancellations of order by the parents/guardian or any other person at the doorstep saying that it was a mistake or any other reason, will lead to a penalty of 2000 INR per item plus the product charges. We thehallyustore holds a right to call out the buyer in the consumer court and charge an additional 3000 INR for the damages caused by refusing the parcel. In this process, all the expenses (court expenses or any other expenses) will be paid by the buyer.
orders placed on pre-bookings cannot be canceled, if canceled the buyer need to pay a fine of 2000 INR plus product charges.
SPLIT SALE POLICY
no backouts are allowed once the things are claimed, if the buyer does not complete the payment process for split sale then the product purchased by the buyer will be sent via COD & the buyer will have to pay COD charges.
refunds are only made when the product goes out of stock from the seller’s side.
NO EXCHANGE POLICY
Outer box/case/ cover is for protecting goods underneath, scratches, flaws, discoloration, etc on the outer box/case/cover or any manufacturing defects can not be the reason for exchanging.
Wrong orders placed / size issue or any other reason cannot be used for returns. we have a strictly no return policy.
CHANGE OF PRICES
Prices of our products are subjected to change without notice, we have the right to change the price as per the situation. Orders can get canceled as an early out of stock. Outbox/outer case is for the protection of goods, there will be no refund/exchange if at all there’s harm to the outbox.
USE OF OUR PRODUCTS
Our products are legal, safe to use if at all you make illegal use of them, we have the right to take the help of the law to take strict actions against you.
RESTRICTIONS, BILLING, ACCOUNT INFORMATION
We have the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that are placed by buyers. You agree to provide complete and accurate purchase and account information for all purchases made on our website
ORDERS MISPLACED / LOST BY THE COURIER
If the parcel is lost from courier’s side thehallyustore is not responsible for the lost parcel. refunds would not be made in such cases.
If at all the buyer Isn’t present at the time of collecting their order, the buyer has to pay the RTO charges that will be initiated by the carrier. Also, the buyer has to pay the re-shipping fee for shipping their parcel. If at all the buyer denies paying these charges then the buyer will have to follow our “ABOUT ORDERS AND CANCELLATIONS” policy
MANUFACTURING DEFECT POLICY
We thehallyustore are not the manufacturers of the official goods but are resellers who help other fans to get their merches / album, any defect within the album / DVD or any other item is not thehallyustore’s responsibility. No refund / no exchange will be done in such cases
MISSING ITEM POLICY / WRONG PRODUCT RECEIVED POLICY
if at all the buyer gets a wrong product or anything is missing, an unboxing video should be provided within 24hrs of receiving the order, unboxing video should be clear, shipping label should be visible on the package while recording the video, if at all the package is opened without recording the video then we thehallyustore have a right to deny to the claim.
PARTIAL PAYMENTS / EMI PAYMENT POLICY
Buyers delaying their EMI payments will get a penalty of 20% of the total amount.